The Knowledge Compass, Inc.

Creating Answers Together

Knowledge Optimization Services

TKCI provides professional consulting, training, and implementation services to organizations assessing and implementing knowledge management strategies and technology solutions. A structured methodology and quality assurance environment support all client engagements staffed by senior consultants and project managers with Fortune 100 experience.

Our Knowledge Optimization Services include:

Assessment Services

Knowledge Audit
Knowledge Management Vision & Blue Print 
KM Solution Assessment & Strategy Alignment
Knowledge Mapping
Knowledge Management Maturity Model
Knowledge Continuity Program
Web 2.0 Assessment 
ECM - MOSS 2007 Assessment
Data & Information Integration Assessment
Taxonomy Development Review

Innovation Services

Market and Product Research
Best Practice Development Workshop
Idea Brainstorming Sessions
New Product / Service Feasibility Studies
Lessons Learned Development
Knowledge & Learning Games

Design Services

KM Strategy & Policies Formulation
KM Solution Design
ECM Solution Design
KM Knowledge Organization Infrastructure
KM Metrics and Performance Design Review
Service & Help Desk Infrastructure
Business Processes: Knowledge & Decision Points
Communities of Practice (CoP) Design Review

Training Services

KM Awareness 101 & Undergraduate
KM Advanced and Graduate
KM Executive Seminar
Knowledge Collaboration
Knowledge Transfer
Knowledge Article Authoring
Customized Course Development
Customized Course Delivery

Documentation Services

Solution Design & Development Documentation
Solution User & Technical Documentation
Solution and Process Job Aids
Knowledge Article Authoring

Implementation Services

Project Planning
Project Management
Solution Implementation & Integration
Risk Management
Pilot Development  
Testing and Acceptance
Quality Assurance
Change Management
Vendor Management
Help Desk Support Structure

Knowledge Technique Services

After-Action Reviews
Baton Passing
Design of Space
Knowledge Audit
Knowledge Mapping
Mind Mapping
Social Network Analysis

Knowledge Vendor Support Services

Pre-sales Support / Vendor Customers & Prospects
KM Business Consulting & Extra Hands
Project Management
E-Learning Course Development
E-Learning Course Instruction
KM Implementation & Integration
Market & Product Research
Sales & Marketing Collateral Design
White Paper Authoring
KM Executive Workshops
Knowledge Optimization Services Profile


"To be conscious that you are ignorant is a great step to knowledge."
Benjamin Disraeli